Andy Cook Cycling want you to enjoy your holiday and will do everything we can to ensure the rides are safe but cycling can be a dangerous pastime so please take time to read our terms and conditions. By booking your Andy Cook Cycling bike camp through payment and completion of a booking form, you confirm you have read and agree to these terms and conditions. In the case of a booking being made by an individual person on behalf of another person or group of persons then the person who is making the booking must have the authority of all the other people to accept these terms and conditions on the group’s behalf.
1. Health & Safety
a) I acknowledge that I will be participating in an organised cycle tour with Andy Cook Cycling which will involve strenuous physical activity. I confirm that I am sufficiently fit for, and am not suffering from any health problems which will be exacerbated by such activity. I have been advised by Andy Cook Cycling to seek advice from a qualified medical practitioner if I have any doubts or concerns about my health or fitness.
b) I recognise that cycling on public roads, particularly in mountainous areas, is an activity with a danger of personal injury and even death. I confirm that I am aware of and accept such risk and will be responsible for my own actions and involvement in this activity.
2. Payment
a) You must pay a deposit within 7 days of completing a booking form. This deposit is detailed on the booking form and is usually £100 per person.
b) You must pay the balance or interim payments on the date detailed on your deposit receipt which is usually at least twelve weeks before the start of your holiday. If you book your holiday within twelve weeks of commencement of the holiday you must pay the full cost at the time of booking. If for any reason the final payment is not received by this time you will be deemed to have cancelled your tour and cancellation charges will be applied. Reminders will not necessarily be sent.
Our price policy
Once you have paid your deposit and the booking has been confirmed by email, we guarantee that we will not increase the price of your holiday, except for any surcharge that may be imposed.
Surcharges
We reserve the right to impose a surcharge up to 30 days prior to commencement of the tour if our costs increase due to unfavourable changes in exchange rates, increases in transportation costs, including the cost of fuel, or if government action should require us to do so. Even in this case, we will absorb an amount equivalent to 2% of the holiday price. Only amounts in excess of this 2% will be payable by you. Should a surcharge exceed 10% of the holiday price you will be entitled to cancel your holiday and receive a refund of all monies paid. Should you decide to cancel because of this you must exercise your right to do this as soon as possible from the issue date of the revised invoice.
Cancellation
Cancellations will only be accepted in writing from the person who booked the holiday.
Should you be prevented from travelling on the holiday booked by circumstances which do not permit a claim on a normal insurance cancellation policy, you may transfer your booking to another person provided that person meets all the requirements relating to the holiday and your request is received by us at least ten weeks prior to departure. Both the person taking over and the person leaving the booking will be responsible for paying any additional costs arising from the transfer.
If Andy Cook Cycling cancels or changes your booking
Provided all monies have been paid we will not cancel your tour unless we are forced to do so:
Due to unusual and unforeseeable circumstances beyond our control which could not be avoided even with all due care having been exercised, or what is usually known as ‘force majeure’
or
Because the minimum number of bookings needed to operate the holiday has not been reached. In this case, participants will be notified of the cancellation no later than ten weeks prior to the tour commencement date. If the holiday is cancelled we will, if possible, offer an alternative but if this is not acceptable all monies paid to us will be refunded without interest. We will NOT pay any compensation or be liable to reimburse you for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, non-refundable connecting flights, travel insurance, etc.
Circumstances may require some changes to be made at any time to the particulars of any holiday (e.g. itineraries, overnight locations, meals or routes). Any such changes will be communicated to you as soon as possible and will be held to be of a minor nature. We will not materially change the value of the holiday, and the original theme will be retained.
3. Insurance
a) I acknowledge that I have been advised by Andy Cook Cycling to take out insurance against the costs of medical treatment, evacuation, loss of earnings and/or cost of care in the event that I suffer injury or illness during the tour and while travelling; against loss of or damage to my property (including my bicycle); against liability I might incur to third parties; and against costs I might incur in the event of cancellation or curtailment of the holiday or my participation in it. I confirm that I will arrange adequate insurance against such risks. Andy Cook Cycling can accept no responsibility for any costs that may be incurred due to insufficient insurance cover. The following cover should be a minimum level.
o Cancellation or curtailment – £3000
o Medical emergency, repatriation and associated expenses – £2 million
o Personal Accident – £15,000
o Missed departure – £500 (Europe) £1000 (outside Europe)
o Departure delay – £60 (abandonment – £3000)
o Baggage and personal effects – £2000
o Personal money – £500
o Personal liability (third party cover) – £2 million
o Legal expenses – £25,000
b) When taking out a policy you are advised to check that such policy provides cover in the
country/area where your chosen bike camp is to take place.
c) You should also ensure that cover is provided whilst cycling on or off-road and that your cycle will
be repatriated following a medical emergency.
d) Some insurance companies require helmets to be worn when cover is provided.
e) Also, check whether the policy covers damage to your cycle. Most policies do not provide this
cover, and thus extra cover may be needed through a separate policy.
f) Non-UK residents should also ensure that any travel policy commences on the day they leave their
normal residence. It is unlikely that participants not resident in the UK will be able to obtain cover
once they arrive in the UK.
5) Financial Protection
a) Where you book a non-air inclusive holiday, and we act as the principal, your money is financially protected by our bonding arrangement held independently by our UK bank.
b) For pricing, deposit and payment terms and conditions please refer to our pricing section for the holiday you are booking.
6. General
a) I hereby agree that, except in respect of death or personal injury caused by the negligence of Andy Cook Cycling, neither Andy Cook Cycling nor its employees or agents will have any liability (whether in contract or in tort, including negligence) for any loss, damage, injury or death which I may suffer in connection with this holiday nor for any failure by me to take out adequate insurance.
b) I agree that the contract between Andy Cook Cycling and myself will be governed by English law and that any matter or dispute in connection with this contract will be subject to the exclusive jurisdiction of the English courts.
c) Photographs, likenesses or images of participants secured or taken on any of our holidays may be used by the company without remuneration in all media for bona fide promotional or marketing purposes.
